Delivery Info
We process orders between Monday and Friday. This includes order verification, tailoring, quality check and packaging. Orders will be processed within 1-2 business days from the order date and then shipped the next day after the processing day.
Please allow up to 3-5 business days for delivery once your order has been shipped.
Once the item is posted, the transaction will be marked “Shipped” and you will receive an email notification. Contact Gloena if you do not receive your purchase within 7 business days upon order placement.
Where can I find my tracking number?
When your item(s) are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.
If you haven't received one or if the tracking number doesn't work, no worries. Contact us and we'll solve it!
If you need more detailed information, please send us an email at info@gloena.com and we'll help you out!
How can i cancel my order?
All orders are processed immediately and cannot be canceled after they have been placed. If you need to cancel your order, please contact us info@gloena.com within 1 hour of placing the order. We will do our best to accommodate your request, but we cannot guarantee that we will be able to cancel your order.
Item not received
If you've successfully placed an order and haven't received it yet while the tracking status shows it's delivered. You'll have to contact the carrier about your order as once the item is dispatched we don't have control over it (once it’s by the carrier), but if the problems still persists kindly write us at info@gloena.com and we'll try our greatest to help and resolve the issue at our earliest.
Damages
Gloena is not liable for any products damaged or lost during delivery. If you received your order damaged, please contact the shipment carrier to file a claim.
Warranty and Returns
We are committed to customer service and the quality of our products. Our Warranty and Returns Policy can be found at Refund & Returns.